Withdrawal, exchanges and refunds

This is an English translation provided for information only. The contract is concluded in Hungarian, and the Hungarian version of this document prevails.

If you order from our online shop, you can use your statutory right to withdraw without giving a reason. This means that you can send your order back, or even bring it back in person, within 14 days of receiving it, without giving a reason. In this case we will refund the price or exchange the product, provided it is unopened and in its original condition and packaging. The date of receipt is confirmed by the carrier's delivery note.

If the reason for withdrawal is not a warranty or guarantee claim, you bear the cost of returning the product. If you ask for an exchange, we will send you the new product within 3 working days of receiving your parcel (if it is in stock), and you also pay the delivery cost for this. If you ask for a refund, we will transfer the amount to the bank account you give us within 8 working days.

How to return a product

  • Send us your details through one of our contact channels (by email or by message): your name, phone number and email address, and the bank account number for the refund. If you would like an exchange, please also give us the name of the product you want (as it appears in the online shop) and the quantity.
  • Pack the product(s) in a box: we can only take back unopened products in their original packaging.
  • Send the parcel to the following address: 2119 Pécel, Radocsai Major 1. You can use the post or a courier. We do not accept parcels with postage due or cash on delivery. Please send it as a registered parcel.
  • We process your parcel: as soon as it arrives, we start processing it using the details you gave us.
  • For an exchange: we will send you the replacement product within 3 working days, if it is in stock. The new delivery fee and any price difference are paid by cash on delivery.
  • For a refund: we will transfer the amount to your bank account within 8 working days (for an exchange, less the delivery fee).

Important information

The right of withdrawal does not apply to the following perishable products:

  • Live animals: the right of withdrawal cannot be offered for live animals.
  • Eggs: because eggs are fragile and perishable, if you wish to withdraw, you need to contact us before delivery so that we can avoid an unnecessary shipment. Once delivered, the products cannot be taken back.

We have the right to withdraw from fulfilling an order if:

  • you do not meet your payment obligations;
  • we receive information that calls your ability to pay into question.

The right of withdrawal does not apply if you have opened, used, consumed or altered the product, provided that it meets the quality requirements.

If you want to return products from several orders in one parcel, you can do so. In this case, please enclose the invoices for all your orders in the parcel.

Any questions?

Feel free to contact us: